For all enquiries including returns & exchanges, email [email protected], or fill in the contact form below.
Please ensure you enter the correct email address, otherwise we will have no way to reach you. Customers frequently enter incorrect addresses!
30-Day Returns
We have a 30 day returns policy. As we want to give you time to work out if it suits you, you can return a used altimeter, as long as the altimeter itself is undamaged.
If it is, contact us anyway and we may be able to offer a reduced refund if we can salvage parts.
The wrist band may be stretched/damaged, and it will not affect your return.
You will receive a full refund including the outgoing shipping cost.
You are responsible for the return shipping cost.
Replacements are also offered within the 30 day window, for any altimeter which has an issue which is our fault.
Products purchased from our distributors will be subject to the return policy of the particular seller and country they are purchased in, and you should contact them rather than us.
Altimeter repairs and servicing
Please contact us via email or contact form if you need repairs or servicing of your altimeter.
Repairs are free within warranty (2 years), unless the damage is from misuse or unauthorised repairs. If outside warranty, a standard fee of £45 applies.
Our lead time for completing repairs during the summer is 2 MONTHS. This is because it’s our busiest period.
For this reason, we highly recommend checking your unit and sending it for repair in the off season (in the UK, this is October – March) if you possibly can.
Always contact us before sending – we need to know what’s up, and we may be able to help you from afar.
We will repair or replace items for free within the 2 year warranty, except for damage from misuse or unauthorised repair.