Updated: 29 August 2025
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AON2’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘AON2 Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Future Space, UWE Frenchay Campus (North Entrance), Filton Road, Bristol, BS34 8RB, United Kingdom. Our company registration number is 09436751. Our VAT number is GB266461193.
The term ‘you’ refers to the user or viewer of our website.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
Website Terms of Use
General disclaimer: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Information and resources on this website: We do not provide any guarantee as to the accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Website Content & Intellectual Property: This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use: Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Hyperlinks: From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
General Terms and Conditions
Liability
WARNING: Altimeters are aids only, intended for the use of licensed skydivers. Device failure may occur under any circumstance. Skydivers must maintain altitude awareness visually at all times. Your safety is your responsibility: Stay aware!
General
AON2 Ltd. reserves the right to refuse any service at any time for any reason, with or without prior notice.
Ordering & Payment
By placing an order, you agree to provide complete and accurate information and to comply with these Terms & Conditions.
We reserve the right to cancel any order with or without notice, for any reason, including but not limited to: suspected fraud, incorrect information, stock issues, or pricing errors.
Your order is accepted only when we confirm dispatch. An order confirmation email does not guarantee acceptance.
Payment: Payment must be made in full at the time of ordering. Your account will be charged once the order is processed.
Order Modifications: Requests to modify an order may be made before dispatch. In this case, contact us at support@aon2.co.uk with your order details. We will refund your order so you can place it again with the modification. We are unable to modify your order for you, as payment is made upfront.
Shipping & Delivery
We aim to dispatch all orders within 1 working week. Dispatch may be delayed due to circumstances beyond our control, including but not limited to staff illness, stock issues, events, and other unforeseen circumstances.
The delivery times provided at checkout are estimated and refer to the time your order will take to reach you after dispatch. Transit may also be delayed due to factors beyond our control, such as postal service delays, political activity, extreme weather, or holiday periods.
Import Duties & Customs Fees: For orders shipped outside the UK, you are responsible for any applicable import duties, taxes, or customs fees. AON2 Ltd. has no control over these charges, and any additional costs must be borne by the customer.
Lost Packages: Once your order has been dispatched, risk passes to you, the customer. AON2 Ltd. is not responsible for lost, stolen, or misdelivered packages once in transit. In the event of a lost package, please contact us and we will investigate with the courier. Any replacement or refund is at our discretion and may require proof of non-delivery.
Returns & Cancellation
30-Day Returns – No Questions Asked
You may return any product within 30 days of receipt for a full refund, no questions asked.
The buyer is responsible for the cost of return postage except where the item is faulty, damaged, or not as described. In such cases, we will cover the cost of return postage.
Items must be unused, in their original packaging, and in a resellable condition, unless the item is faulty, damaged, or not as described.
Returns of used items MAY be accepted at our discretion.
To request a return, please contact us at support@aon2.co.uk before sending the item back.
Exchanges
We offer exchanges wherever applicable. These may be requested via support@aon2.co.uk.
The buyer will be responsible for covering return postage.
Order Cancellation
You may cancel your order at any time before it has been dispatched for a full refund. To cancel, email support@aon2.co.uk with your order details.
After Dispatch
If your order has already been dispatched, you may refuse delivery. Once the item is returned to us, we will issue a full refund.
Refunds
Refunds will be processed using the original payment method. Due to system limitations, refunds can only be processed to the original payment method within 90 days of purchase. After this period, we will contact you to agree an alternative method. Refunds may take up to 10 working days to appear in your account after we process them.
Statutory Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015, which gives you the right to goods that are of satisfactory quality, fit for purpose, and as described.
Warranty
All products sold by AON2 Ltd. are covered by the Consumer Rights Act 2015, which gives you the right to receive goods that are of satisfactory quality, fit for purpose, and as described. These rights exist regardless of any warranty we provide.
In addition, AON2 Ltd. warrants that its products will be free from defects in materials and workmanship under normal use for a period of 2 years from the date of purchase. This warranty does not cover:
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Damage caused by misuse, negligence, or improper handling;
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Damage caused by modification or repair by anyone other than AON2 Ltd. or authorised personnel;
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Normal wear and tear;
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Loss or theft.
Making a warranty claim: Contact us at support@aon2.co.uk with your order details and a thorough description of the defect.
Remediation
If a valid claim is accepted, we will, at our discretion:
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Repair the product;
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Replace the product;
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Refund the purchase price. (See Refunds section)
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This warranty is in addition to your statutory rights and does not affect them.
Repairs & Servicing
If your altimeter requires repair, please contact us at support@aon2.co.uk.
In-Warranty Repairs:
If your product is still within its warranty period, repairs and return shipping (from AON2 back to you) are free of charge.
You are responsible for the cost of shipping the product to us.
Out-of-Warranty Repairs:
For repairs outside the warranty period, you are responsible for all shipping costs (to and from AON2), as well as the cost of the repair itself.
Turnaround Time:
Repair times can vary depending on workload, parts availability, and the nature of the fault.
While we aim to complete most repairs within 8–12 weeks, please note that in some cases it may take longer. We will keep you informed if we expect significant delays.
General:
Products must be securely packaged when sent to us. We recommend you use tracked and insured shipping. AON2 Ltd. is not responsible for any loss or damage in transit.
Any repairs carried out by third parties not authorised by AON2 Ltd. may void your warranty.
Privacy Policy – AON2 Ltd.
AON2 Ltd. (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you use our website or purchase our products.
Data We Collect
We may collect personal data including:
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Name, email address, billing and shipping address, phone number
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Payment information (processed securely by our payment provider)
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IP address, browser type, and other technical data automatically collected through website usage
How We Use Your Data
We use your personal data to:
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Process orders and payments
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Deliver products and communicate order updates
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Provide customer service and respond to inquiries
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Improve our website and services
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Comply with legal obligations
We do not sell or share your personal data with third parties for marketing purposes.
Cookie Policy
Our website uses cookies to ensure it functions properly and to provide you with a smooth shopping experience.
How we use cookies
We only use cookies that are strictly necessary for the operation of our website.
These cookies are essential for the website to function correctly. They store information such as your current shopping cart. They do not store any personal information that directly identifies you, and they are not used for advertising or tracking.
Third-party cookies
We do not use third-party analytics or advertising cookies on this website.
Managing cookies
You can disable cookies in your browser settings, but please note that if you do so, the shopping cart and checkout features may not work properly.
Data Sharing
We may share your data with:
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Delivery providers (for shipping purposes)
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Payment processors (for secure payment handling)
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Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and only for the purposes we specify.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Correct any inaccuracies
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Request erasure of your data
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Object to certain processing
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Withdraw consent at any time
To exercise your rights, please contact support@aon2.co.uk.
Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact Us
For questions about this privacy policy or how we process your data, contact:
AON2 Ltd.
Email: support@aon2.co.uk
Address: Future Space, UWE Frenchay Campus (North Entrance), Filton Road, Bristol, BS34 8RB