Support

Frequently Asked Questions

Brilliant Pebbles User Manual (pdf)

Brilliant Pebbles User Manual - Brazilian Portugese (PT-BR) (pdf)

Translations files: Zip file (11kb)

If you cannot find your issue below, please contact us.

Will there be an iOS app for Brilliant Pebbles?

Unfortunately no. Apple Store policy prevents us from using the USB port, which we'll address in our next audible altimeter.

I keep clicking "connect" in the Android App but nothing happens! Why?

Please ensure that you grant the app permission to use the USB port - try unplugging and plugging the audible back in, or go to System Settings -> Apps -> Brilliant Pebbles. If it's connected, the blue "status" LED should turn continuously on.

phone screenshot USB permissions

If you get the above notification, please tick "use by default" and click OK.

When I convert between feet to metres and back, the altitudes are off by 1 or 2 feet – is this normal?

The altimeter works internally in metres. When the user enters their alarm values in feet, these are converted to metres and rounded off to the nearest metre. When the altimeter is plugged back in, these metre values are then displayed as feet. These small rounding errors cause the conversions not to be exact, and is normal behaviour.

I changed the altitudes on the app, why does it still beep on the old settings?

Please make sure you click “Upload” or click the “ “ icon in the app.

I can't install the app on MacOs.

You need to enable installing apps from unsigned developers. Go to the Apple Menu -> System Preferences -> Security & Privacy to enable this option.

Go to Security & Privacy:


Ordering without a Paypal Account

You can order using any debit or credit card even without a Paypal account. Simply click "Checkout as a Guest" on the PayPal payment page.

Zircon - This is a contributing Drupal Theme
Design by WeebPal.